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Winning the Customers Heart
This module looks at the cost of getting and keeping a customer and how the retention rate can be affected by introducing a customer care program. It also defines the difference between customer care and customer experience and has worksheets that can be used as templates.
You’ll also find 15 ways to nurture existing customers and 11 extreme customer care initiatives that can be applied to any business wanting to increase their customer retention
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We were able to find a great accountant who has been ideal for looking after our clients' tax and business advice needs
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